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Emergency Care

MaineGeneral Medical Center offers 24-hour emergency services at its Alfond Center for Health in Augusta and at its Thayer Center for Health in Waterville.

Each year, Medical Center's Emergency Department staff handle more than 55
,000 visits.

Emergency department physicians, physician assistants and nurses treat everything from relatively minor emergencies (strep throat, broken arms) to heart attacks, serious wounds, overdoses and other serious health conditions.

Contact Us

The Emergency Department numbers are:
  • (207) 248-5000: Alfond Center for Health, Augusta
  • (207) 872-1300: Thayer Center for Health, Waterville
We cannot give medical advice over the phone, but we're open and available 24 hours a day to evaluate and treat you.
If you think your or a loved one's medical condition is life-threatening or will worsen on the way to the hospital, call 9-1-1 immediately and have your local Emergency Medical Services (EMS) provider come to you.

Is It an Emergency?

Should you be seen in the Emergency Department or is MaineGeneral Express Care the more appropriate choice for your medical care?

The American College of Emergency Physicians offers these helpful Emergency 101 guidelines to determine if your condition or that of a loved one's needs emergency medical attention.

MaineGeneral Express Care, with offices in Waterville and Augusta, offers another option for non-emergency medical care.

No appointment is necessary. You are welcome to use MaineGeneral Express Care when:
  • You can't see your primary care provider
  • You don't have a primary care provider -- we'll treat you and help you find one
  • You need non-emergency care
MaineGeneral Express Care is located at 15 Enterprise Drive in Augusta and 211 Main Street in Waterville.


  • Monday - Friday: 8 a.m. to 7:30 p.m.
  • Saturday - Sunday: 8 a.m. to 5 p.m.
  • Holidays: Same hours as weekends; closed only on Thanksgiving Day and Christmas Day.

It's the Law

If you have a medical emergency or are in labor, you have the right to receive, within the capabilities of this hospital’s staff and facilities:
  • An appropriate medical screening examination;

  • Necessary stabilizing treatment (including treatment for an unborn child); and

  • If necessary, an appropriate transfer to another facility, even if you cannot pay or do not have medical insurance, or are not entitled to Medicare or MaineCare.
MaineGeneral Medical Center does participate in the MaineCare program.

​Contact Us

35 Medical Center Parkway
Augusta, ME 04330
(207) 626-1000

149 North Street
Waterville, ME 04901
(207) 872-1000