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Emergency Care


MaineGeneral Medical Center offers 24-hour emergency services at its Alfond Center for Health in Augusta and at its Thayer Center for Health in Waterville.

Each year, Medical Center's Emergency Department staff handle more than 72,000 visits.

Emergency department physicians, physician assistants and nurses treat everything from relatively minor emergencies (strep throat, broken arms) to heart attacks, serious wounds, overdoses and other serious health conditions.

No one plans a visit to the Emergency Department, but if you find yourself with a medical emergency that cannot wait, there are some things you should know before you go. To learn more, visit the American College of Emergency Physicians' guidelines on when to visit an emergency department.

Contact Us

The Emergency Department numbers are (207) 248-5000 in Augusta and
(207) 872-1300 in Waterville. We cannot give medical advice over the phone, but we are open and available 24 hours a day and we're pleased to evaluate you.
If you think the medical condition is life-threatening or the person's condition will worsen on the way to the hospital, you need to call 9-1-1 and have your local Emergency Medical Services provider come to you.

MaineGeneral Express Care

MaineGeneral Express Care, with offices in Waterville and Augusta, offers another option. No appointment is necessary. You are welcome to use MaineGeneral Express Care when:
  • You can't see your primary care provider
  • You don't have a primary care provider -- we'll treat you and help you find one
  • You need non-emergency care

MaineGeneral Express Care is located at 15 Enterprise Drive in Augusta and
211 Main Street in Waterville.


  • Monday - Friday: 8 a.m. to 7:30 p.m.

  • Saturday - Sunday: 8 a.m. to 5 p.m.

  • Holidays: Same hours as weekends; closed only on Thanksgiving Day and Christmas Day.

It's the Law

If you have a medical emergency or are in labor you have the right to receive,
within the capabilities of this hospital’s staff and facilities:

  • An appropriate medical screening examination;
  • Necessary stabilizing treatment (including treatment for an unborn child); and
  • If necessary, an appropriate transfer to another facility, even if you cannot pay or do not have medical insurance, or are not entitled to Medicare or MaineCare.

MaineGeneral Medical Center does participate in the MaineCare program.

​Contact Us

35 Medical Center Parkway
Augusta, ME 04330
(207) 626-1000

149 North Street
Waterville, ME 04901
(207) 872-1000