Contact Us

1-855-4MGHINFO

MaineGeneral offers call center service to make accessing care and services simpler for patients, their families and our providers. By dialing 1-855-4MGHINFO (1-855-464-4463), callers get help to find a provider, access health care services or ask questions about our health care system.

Our call center maintains a library of data and information to connect patients with services and providers. Providers also can call 1-855-4MGHINFO to refer patients for services.

MaineGeneral Medical Center, Alfond Center for Health

35 Medical Center Parkway
Augusta, Maine 04330
Main number to all departments: (207) 626-1000

MaineGeneral Medical Center, Thayer Center for Health

149 North Street
Waterville, Maine 04901
Main number to all departments: (207) 872-1000

Harold Alfond Center for Cancer Care

Harold Alfond Center for Cancer Care
361 Old Belgrade Road
Augusta, Maine 04330
Main number to all departments: (207) 621-6100

Patient Advocate

If you have a patient care concern or issue, you may call a Patient Advocate Monday through Friday from 7:30 a.m. to 4 p.m. at (207) 248-5290. In the evenings or on weekends and holidays, a Clinical Administrator is available to discuss your concerns. Please call the hospital switchboard at (207) 626-1000.

Frequently Called Departments

• Admitting (Patient Registration)
  Augusta: (207) 626-1583 or toll-free (800) 343-3400

• Breast Care Program: (207) 621-6162
• Medical Oncology: (207) 621-6100 or toll-free (800) 593-4024
• Radiation Oncology: (207) 621-9400 or toll-free (888) 301-1522
• Multidisciplinary Clinic: (207) 626-4800 or toll-free (888) 303-3422
• Imaging Services: (207) 626-1485
  

• Alzheimer's Care Center
  154 Dresden Avenue
  Gardiner, Maine 04345
  (207) 626-1770 or toll-free (800) 939-3333
  

• Assisted Living
• Alzheimer's Care Center: (207) 626-1770 or toll-free (800) 939-3333
• Martha Ballard Assisted Living at Granite Hill Estates: (207) 626-7786 or toll-free (888) 321-1119
• Residence at Glenridge: (207) 626-2600
• Residence at Gray Birch: (207) 621-7100
  

• Billing Questions
  Augusta/Waterville: (207) 872-4680 or toll-free (877) 255-4680
  

• Cancer Services
  (See above numbers for Harold Alfond Center for Cancer Care)
  

• Care Partners
• Augusta: (207) 626-1684
• Waterville: (207) 872-4697
  

• Children's Clinics (outpatient)
  Edmund N. Ervin Pediatric Center, Thayer: (207) 872-4303
  

• Children's Services/Pediatrics (inpatient)
• Augusta: (207) 626-1436
• Waterville: (207) 872-1368
  

• Emergency Department
• Augusta: (207) 626-1206
• Waterville: (207) 872-1300
  

• Family Medicine Institute (FMI)
  15 E. Chestnut Street
  Augusta, Maine 04330
  (207) 626-1561
  

• Gray Birch
  37 Gray Birch Drive
  Augusta, Maine 04330
  (207) 621-7100
  

• Glenridge
  40 Glenridge Drive
  Augusta, Maine 04330
  (207) 621-4200
  

• Harold Alfond College Challenge
  Finance Authority of Maine: (800) 228-3734
  

• Human Resources
• Augusta: (207) 626-1202
• Waterville: (207) 872-4660
  

• Laboratory
• Augusta: (207) 626-1400
• Gardiner: (207) 582-6608
  
• Waterville: (207) 872-1159
• Winthrop: (207) 624-3800 
  

• Library
• Augusta: (207) 626-1325
• Waterville: (207) 872-1224
  

• Maine Dartmouth Family Practice
  (207) 861-5000
  

• MaineGeneral Community Care
  10 Water Street, Suite 307
  Waterville, Maine 04901
  (207) 861-3400 or toll-free (800) 427-1127
  

• MaineGeneral HomeCare & Hospice
  10 Water Street, Suite 307
  Waterville, Maine 04901
  (207) 861-3457
  

• Marketing & Communications
  (207) 626-1301
  

• Maternal Child Health
  Augusta: (207) 626-1435
  

• Maternal Child Health Education
  1-855-4MGHINFO (1-855-464-4463)
  

• Mental Health and Substance Abuse
  Toll-free central access number for services: (877) 777-9393
  

• MaineGeneral Musculoskeletal Center
  15 Enterprise Drive
  Augusta, Maine 04330
• MaineGeneral Orthopaedics: (207) 621-8700
• MaineGeneral Express Care: (207) 621-8880
• MaineGeneral Travel Medicine Services: (207) 621-7550
• Occupational Therapy: (207) 621-7500
• Physical Therapy: (207) 621-7500
  
• Rheumatology Clinic: (207) 621-8700
• Speech Therapy: (207) 621-7500
• Sports Medicine: (207) 621-7500
• Workplace Health: (207) 621-7550 
• MaineGeneral Urology
• Augusta: (207) 622-6319
• Oakland: (207) 861-5050
  

• Patient & Guest Relations

• Volunteer Services
• Augusta: (207) 248-5290
• Waterville: (207) 872-1225
  

• Payment Arrangements (Business Office) 
• Augusta/Waterville: (207) 872-4680 or toll-free (877) 255-4680 

• Philanthropy
• Augusta: (207) 626-1809

• Physiatry
• Augusta: (207) 624-4800
  
• Prevention Center
• Augusta: (207) 621-3740
• Waterville: (207) 861-4102
• Rehabilitation (outpatient)
• Augusta: (207) 621-7500
• Manchester: (207) 626-7222
• Oakland: (207) 873-8140
• Waterville: (207) 872-4400
• Winthrop: (207) 377-1580
  

• Specialty Center
• Augusta: (207) 626-1936
• Waterville: (207) 861-5202
  

• Spiritual Care 
• Augusta: (207) 626-1269

• Workplace Health
• Augusta: (207) 621-7550
• Waterville: (207) 872-4260
  

• X-ray/Radiology Services
• Augusta, Alfond Center for Health: (207) 626-1485
• Augusta, Harold Alfond Center for Cancer Care: (207) 621-9470
• Gardiner: (207) 626-1736
• Oakland, First Park: (207) 872-4300
• Waterville: (207) 872-1230
• Winthrop: (207) 623-6542