The Patient Advocate is the link between you and the hospital. If you have a problem, please ask us for help while you are still in the hospital.
Please don't hesitate to voice your concerns. We can only work toward resolving problems if you tell us about them. Your suggestions for ways we can improve our service to you and others are always welcomed and valued.
Patient Advocates can help you with:
- Any unmet needs
- Hospital policies and procedures
- Compliments and/or complaints
- Ethical questions and/or concerns
- ADA services
Learn about your Rights & Responsibilities as a patient.
Report a Concern
Patients and/or their families can start a review and resolution to their concerns either verbally or in writing. Please report them to your care provider. You may also call a Patient Advocate Monday through Friday from 7:30 a.m. to 4 p.m. at (207) 248-5290.
Evenings, weekends and holidays, a Clinical Administrator is available to discuss our concerns with you. Just call the hospital switchboard at (207) 626-1000.
Please send correspondence to:
MaineGeneral Medical Center
Attn: Patient Advocate
35 Medical Center Parkway
Augusta, ME 04330
Concerns also may be reported to:
Maine Department of Health and Human Services
Division of Licensing
Phone: (800) 383-2441
TTY: (207) 287-9312
Concerns About Patient Care/Safety
If you have patient care and safety concerns you are encouraged to address the issue through MaineGeneral's grievance process. If your concerns cannot be resolved through that process, you may contact The Joint Commission on hospital accreditation at (800) 994-6610.
If you are a Medicare beneficiary and have a complaint regarding quality of care, disagree with a coverage decision or wish to appeal a premature discharge, you may write or call:
Northeast Health Care Quality Foundation
15 Old Rollinsford Rd. Suite 302
Dover, New Hampshire 03829-2830
Phone: (603) 749-1641
Toll-free in New England: (800) 772-0151