Rachel A. Thomas, MD, MPH

My experience was excellent because of the professional staff with effective communication skills. I felt that the staff cared about me and my health.

Dr Thomas was extremely pleasant and was very thorough in her presentation of what to expect from the treatment. She also respectively took my personal history and perspectives into consideration during our conversations.

Dr. & MA were amazing and made me feel welcome and in a safe environment.

First visit with Dr. Thomas she addressed all my concerns and spent time explaining. Much appreciated.

Yes, I'd like to state the fact that Dr. Rachel Thomas is, in my opinion, extremely helpful. She's extremely caring in the same aspect. You know, she takes the time to ask the important questions. You can tell by the questions that she asks, the little questions as well, that she actually does really care. For what we go to these doctors for, that's important to me. Also, they treat people like people.

Dr. Thomas is very thorough and listens to what you have to say!

When someone says no to a vaccine, it should not be brought up several times during the appointment and readdressed. For most people, no means no.

Would like to see more doctors not PA/NP's. Would like to be able to spend enough time with my provider and not feel rushed.

Had to wait an entire year for my first appointment as a new patient! That is simply unacceptable, but not entirely within your control to resolve, but it's still a bad situation for new patients.

I was pleased at how quickly I was seen and how quickly I was referred to a specialist and an appointment put in place.

I a new patient to your practice, and can not say enough positive things about the team. All of you. I had been a patient at Family Medicine Institute for over 25 years, and simply accepted that was the way healthcare was nowadays, until I'd just run out of all patience with the poor treatment. [I know it's a teaching practice, but come ON!] At Augusta Family, it's not just that the docs, nurses, PA's are so kind and respectful of their patients, but the receptionists are welcoming, the on-call service has someone get back to you within an hour or less (I didn't think this was even something that happened, ANYWHERE), scheduling is made easy, the waiting room is clean, the waiting time is short. The more complex appointments I've needed referrals for have been set up by AFP within 1-2 months as opposed to the 9-12 months which were what an FMI patient can expect, and then an appointment could be canceled at the last second with no explanation. I have recommended the practice to my entire family, and feel far less concerned about my long-term health as I'm in such capable hands. Thank you!!!!

I found Dr. Thomas knowledgeable,informative, and very friendly. So happy to have her as our new PCP

Dr. Thomas was excellent and really helped me realize a few things I didn't know!!! Very thoughtful and understanding of my needs!!!

Dr Thomas's team is absolutely amazing. The appointments run smoothly, I feel respected and listened to. Dr Thomas heard my concerns and addressed them in a respectful and informed way.

I am a new patient - getting a first appointment was lengthy

We had a new patient appointment. Rachel was amazing and we are glad we found her as our new provider!

Rachel Thomas is a patient-centered medical care doctor and so is her team!

It was a very comfortable first visit. No judge mental and understanding to my needs listened to ME thank you

Dr. Thomas was professional and compassionate. She took the time and listened. It was very much appreciated. I am a new patient, and she made me feel welcome and comfortable. Please pass along my thanks to her and her staff. I really did appreciate it. Thank you.

My only disappointment is that my physician advised that the staff at the exit would schedule my follow-up appointments for me when I left. When I asked, the staff told me that my physician had not entered the orders into the system, so she could not help me. She told me that she would phone me once the orders were in the system. This has not happened and it has been two days. So I will need to contact the office to try again to schedule my follow/up. This is not acceptable.

I just wanted to say the doctor went above and beyond for me just to make sure all my needs are met, answered any questions that I had, and also taught me a few things. So that's always nice too. So I look forward to continuing to do my appointments with Dr. Thomas and thank you guys for the great service.

Dr. Rachel Thomas is such a pleasure. I hope she never leaves Maine General.

I loved Dr. Thomas she was right on top of things . I felt listened to and I hope she can be my pc doctor . I'm very happy at MG since my pc retired.

My provider was knowledgeable, approachable, and nonjudgmental.

Dr Thomas is a gem. She remembered me and my history and was so helpful!

This was a new patient visit, so the care team did not have access to my history and was not expected. The team was exceptional.

This was my third(?) visit, the first with Dr. Thomas who did a excellent exam.

From the time I call and ask for appointments, they work it as quickly as they can, and they always understand, and I have no problem at all with getting appointments with them. I really appreciate that. And they're always, you know, pleasant, and cover what I need, what I ask, and I just enjoy Dr. Thomas, and her team. They're all really helpful, very pleasant, and get to the problem. Thank you so much. Bye-bye.

First visit. They were great. I waited 6 months to get it because they take great care of my daughter.

I have never had a better Dr and office ever in my life. I have never felt more understood, listened to or even been made more aware of everything. They all are absolutely the best, and I would personally be lost without them. I can not thank them enough for going above and beyond for me. I am eternally grateful.

This visit was very good and I met my new provider. She was very easy to get to know. I look forward to my next appointment with her.

Knowledge, experience, thinking outside the box for my special issue

Dr Thomas was wonderful to meet with and I am looking forward to having her as my PCP

I just wanted to thank Dr. Thomas for the time that she spent with me to problem solve some health issues. I really appreciate her time and she really was giving it all her thoughts and energies and I appreciate that. That's it. Thanks.

My first appointment could not have been better. I have anxiety and never have felt better at any type of medical or mental health appointment. I am looking forward to my treatment. All of the staff that I had interaction with, were all professional, kind and I could tell they enjoyed their work. Very knowledgeable and helpful. Dr. Thomas was very helpful and was easy to talk to. I have battled addiction and mental health issues for years and I feel comfortable, this is where I need to and want to be right here. Thank God for this place.

Dr. Thomas is great. She gave me a lot of information and has been very helpful.

Dr. Thomas is amazing and is always upbeat and encouraging. I hope she is there for a long time!!

Entire staff answered all my questions and I felt they were concerned about all the issues I spoke to them about. Also were extremely friendly and easy to talk to.

Too many changes and drs who do not read up about our medical history and we aren't given adequate time to explain our long medical history and problems

Enjoyed meeting Dr. Thomas. I felt she was interested in my condition and was thorough in her treatment. She made sure I understood the next steps and referred me to specalist in nutrition mangement

Love my doctor. Very knowledgeable, listens well, very professional yet personable too, down to earth. Looking forward to working with her.

Dr. Thomas was excellent. I was very comfortable. She listened to me. She shared her advice, told me why she was giving that advice, left the choices up to me. I appreciate everything she's done for me so far.