Elizabeth Harwood, FNP-C

Was seen in a timely manner and staff responded to my needs

The professional who took care of me was extremely cordial, extremely nice. She took my interests at heart. I was really feeling bad and I left there with great hope. And I thank you very much.

I have never felt so supported, comfortable and trusting of any other medical team as I do with Maine General Health . What an outstanding team. I am so grateful for the healthcare.I receive now.

It was very efficient. I was there when the facility wasn't that busy so my wait was less than 30 minutes. I was seen promptly after I was brought into the exam room and my actual visit with the nurse or medical assistant went very smoothly and quickly.

Excellent service! Highly recommended!

Elizabeth Harwood is a top notch care provider. So happy to have her as my consultant.

The staff was awesome, it was easy in and easy out

The physician did not even want to look at me knee, which was a pain level 7! How can you diagnose if you don't even look at it!

The doctor was extremely good. My child has been in this same place multiple times over the past 2 years for the exact same reason. This is the FIRST time the doctor actually listened to what I was saying and explaining to her and actually DID something about it. So instead of my child continuing to have this problem for months, she made it so he will get over in in a week or so... Thank you so much..

Everyone was so kind. Thank you.

The doctor was right, antibiotics and foot soaking relieved my toe pain almost immediately. Thank you.

This was the 2nd interaction, I've had with the Urgent Care Team. In both instances, I was treated with respect and "urgent" care. My last experience was for the same reason as the 1st and was only there for 30 minutes maximum, before headed to pick up my prescription. Excellent team work!!!

Whenever I go here they are always very kind and attentive to my needs and concerns. I really appreciate them being patient with me as I get anxious in medical settings. I never feel uncomfortable when I'm talking one on one with the doctor.

Very helpful

the care is always excellent here, staff is wonderful.

I love how quick and good the service was thank you

The wait to see someone was very short.

Thanks so much for a great experience.

I was impressed by how quickly I was seen. I was in and out within 30 minutes.

The people that tended to me were so kind. I would go there again. They made sure I understand my directions.

I was seen promptly with very little wait time. The visit was quick and the provider took time to ask questions and listen to my concerns. Thank you.

A visit with this team was almost worth the injury.

For those of us Not using the patient portal; I'd like a copy of my visit, including any written instructions

I was pleased with my appointment. I did end up having to, he gave me prednisone, you did, and then I ended up having to contact my doctor and he's got me on two antibiotics. So other than that, I was pleased. Thank you.

It was awesome, walked in and got treated within minutes. Unfortunately I could not get to see my primary or anyone else at Augusta Family Medicine which is on the same floor as urgent care, and that cost me a $50. bill. But Elizabeth Harwood was excellent.

Fast in, quick and efficient, checking of vital signs, rapid deployment of the practitioner, graceful exit. Clear explanation of the pharmacy location. Just extraordinary, really.

I was happy with the wait time

Elizabeth was extremely attentive to my needs and was very helpful.

Great experience

Yeah, hi, I want to say everything was great, I was happy, but if you stayed open a little bit later, it would be very helpful. Okay, thanks.

Service was faster than I expected which was great. Front of house was terrific! And staff was so nice and understanding. A very pleasant experience.

I did not feel that the provider listened to me at all and I was not heard with my concerns. He also was just very pushed off to what I needed and I would not come back again.

What would greatly improve the service is to have a more permanent... doctor, and not renter doctors, you only have every six months and get a new one. Need more permanent doctors.

Everyone was very friendly and efficient

Elizabeth Harwood, the NP, was very good. Her explanations were clear and practical. She was patient and yet efficient.

All in all an excellent experience. I didn't really receive info as what to do when and if urine culture came back neg. I have gone ahead and emailed my doctor.

Because my primary care physician is an hour away, I use Augusta ExpressCare for ailments such as sinus infections. For the past seven years, I have made one to two visits a year to ExpressCare with a sinus infection. I've always been treated very well and left with a plan for my care that will leave me feeling better. This last visit, I wasn't treated kindly by the nurse or the nurse practitioner. I had to advocate for my needs very strongly in order for them to be met. And my prescription was only partially called in. It was the first poor experience I have had, and I hope it's the last.

Once again great customer care. Office staff super friendly. My medical team was efficient and explained everything in a manner I understand and always take the time to make sure all of my questions are answered.

I was visiting out of town and was referred here. Service was fast and check in was a breeze. I did not wait but 10 min to see the Dr. I would highly recommend coming here. They also took my insurance! I started feeling better within 24 hrs. They really helped me. So thankful I went.

There could have been some additional follow up to see what improvement I made daily It took much longer to my recovery

Fast and easy process. And my issue resolved quickly.

Very courteous and kind. Certainly, not a rush job. The doctor I had very concerned about my issues and my severe tick bite.

Prompt, friendly, competent, efficient.

Very efficient!

Was completely satisfied

I think you need to hire MD's or PA's

I was in and out just what I was looking for.

In and out within an hour

I went to pick up my prescription. I had told them Oakland Pharmacy and I went to pick it up and it wasn't there. So I had to call the office back and it got sent to Hanifat at Elm Plaza. So I was a little distressed about that. Thank you.

They were very nice and polite in Waterville but in Augusta I wouldn't recommend that to any one

Majority of the experience was good until it came time to fill my prescription. 30 minutes later I got to Walgreens and the doctor never put my prescription in.

I like that it was quick. No waiting or wasting time I was in and out

Everyone has very poor attitudes up there like they don't even want to be there helping people. We felt like we were a huge inconvenience to them. I will NEVER go back there again. Horrible staff

I was pleased how they took me in sooner than expected. They were prompt professional and caring. It was a far better experience than I expected. Thank you.

Everyone made me feel very comfortable.

The staff was great and they explained things very well. However, the fact that the ExpressCare did not have an on-site x-ray and I had to drive across town to Thayer Hospital for the x-ray did make it inconvenient. I feel like an ExpressCare should probably have an x-ray on site, especially for patients who might have transportation concerns.

Elizabeth was very curious and was extremely caring while treating me

Everyone very courteous and helpful

Elizabeth wanted to make sure that I understood the instructions; recognizing that I was blind, and would not be able to read the printed instructions. She was very patient and thorough.

It was very slow. I was in and out in 1/2 hour . Dr called in Rx and was every caring. I would have liked DC paperwork. First time I haven't waited hours to be seen.

I just wanted to say that when I got to ExpressCare, I was septic with a fever of 104.7 before I went in. The staff was more than accommodating. They brought me right out back and put me in a room and got me comfortable until they called the ambulance to come get me, they knew it was out of their scope of practice and that I was really sick and needed help from the hospital. I just wanna say thank you to the doctors, nurses and staff for doing such a great job, taking care of me when I was deathly ill.

Np sent me for xrays she said wouldn't show anything..so i didn't go and waste my time or money

Always feel comfortable and they really care about your issues and do the best they can for you and have you follow up with your PCP.

It was stressful to be sent to the ER.

my nurse was absolutely lovely but i do feel my provider did explain much at all and just told me to go rest which i understand but some explanation would have been appreciated.

Understanding that it is express care and that a high turnover is the expectation. It felt very rushed. A few questions a quick look in my ears and out the door.

It's a busy place, especially in the evenings. I have absolutely no doubt that the providers are swamped with patients. But a few more minutes of talking through what's going on and what to do next would likely be helpful. I knew exactly what I had going on and the visit was basically a formality to get some antibiotics, but I can see other folks having a bit of trouble with the process. I also would've liked to of had a discussion of what was prescribed and why. The check out process can be a little bewildering as well. The provider leaves and you're just cut loose. Again, I have experience in this environment from both sides, so knew what to do, but can see young parents or people who are new to this type of care feeling a little rushed or lost. None of this is to be taken as a negative assessment of the care I got or my satisfaction with the facility, but instead as just a couple things I thought might be helpful in the future for other patients.

Elizabeth was very professional and knowledgeable.

She barely listened. The nurse Said she had to swab me. Looked annoyed I wasn't stabbed. Barely looked in my ears or nose. Told her I have had strep in my nose ear and throat before needed 2 antibiotics twice. Said she'd call me in doxycyclene. Didn't. Said she'd call me in something for inside my nose. Didn't. Called my scripts in to China hannaford when my pharmacy and address are in waterville. Didn't answer follow up voice-mail about having no meds and had to call my doctor to find them . Awful. I had the worst experience

The nurse was also very nice

Very congenial staff. Prompt attention and I received quality care. Thank you!

I have never had a bad experience at Express Care and appreciate the staff.

Great care, good staff, highly recommend.

Everyone was very kind and Caring and listen to what I had to say to them. I will go back there for assistance when I'm ill. GOD Bless All the Staff. ??

Just the sincere heartfelt care about my well being

Said to me was going to give prescription but then told other staff and let she didn't fill one out and told them that she was not going to do it

I had first gone over to the orthopedic walk in per my Drs orders. They would not see my there for my pinched nerve and we're very rude to me. I was grateful to get the care I needed and deserve at the express care. I will never go to the orthopedic walk in again after being treated the way I was.

Good job

Although I had taken a covid test the morning I arrived and it read negative. I felt that a test should of been taken by the care team. As it turned out the next day I did come down with Covid.

We're very fortunate to have Express Care in, in part of the Augusta Hospital. They have always been so professional and a big help. Thank you.

Very quick, friendly, and efficient staff for my visit and minimal paperwork which was nice.

it was a quick visit