Kai Cheng, PA-C

The doctor was excellent in explaining many details about how he planned to remove the embedded tick from my eyelid and what I needed to do during recovery.

His bedside manner could use a little work. He came off as in a hurry and a little snappy. I had to go to my own doctor a few days later because the medication he gave me wasn't working.

Always have a good experience at Gardiner Express Care.

Told dr what medication didn't work for me previously and wanted a different prescription but when I picked up the prescription it was the one I said I did not want.

Overall, it was a great visit. It was our first time there. We were impressed with the cleanliness, with the staff greeting us when we first came in the door, and with the medical professionals. We'll definitely be back when needed.

I am very appreciative of this service.

I had cut the tip of my finger and part of my fingernail. The Dr. had to use bandaid glue to fix my finger. I asked if he had a finger guard..went to look...no finger guard...brought back a package of gauze and said push it up inside...needed tape to secure the gauze...no tape....I thought to myself what is going on...no guard no tape....thought I was at a hospital facility....how does this happen

He was very helpful and kind. He showed a lot of patience with my sick child.

The woman that registered me was so kind and showed a lot of empathy. I was really sick and appreciated the TLC.

Very fast, excellent care.

I found him to be condescending and combative and arrogant. I did not enjoy the experience. I felt like I had to defend myself and why I was thinking and saying what I was saying. And I left thinking I really hope I don't have to see someone again with that type of bedside manner. That was my experience.

Very efficient and helpful. Thanks

Nursing staff made us feel like she may have better things to do. In the past they have been attentive, caring, compassionate, professional, and showed genuine concern for my complaint. Not so much this time.

Checkin was fast and efficient and they were very friendly and the doctor was very kind and understanding. Totally appreciate what you guys are doing there. Thank you very much.

THANK YOU

It's always quick and efficient! I've never had a bad experience there no matter who was my attending physician.

Yes, I'm very happy with the walk-in health care at Guy's Family, and it's a very good program they have there. And the staff and team were very helpful. Thank you very much. Bye.

The Dr was great

Felt well cared for. Everyone was friendly, explained everything so well. Appreciate having such a nice facility and staff when help is needed. Thanks to all.

Waiting time was very minimal about 10 minutes or less

They were excellent the care was wonderful and the team wonderful made me feel completely comfortable

The nurse and Dr. seemed very confident in what they were doing for blood tests and the Dr. was taking precautions with what treatment was prescribed. I felt in safe hands!

Kai followed up a couple of different occasions. He was very conscientious about what he was doing. Speaks extremely well of anybody, but especially a medical professional.

I appreciated the follow up call I got from Kai. It is a nice plus for patients. Definitely makes you feel like you are more than a number to them. Nice to know someone cares . Thank you Kai.

One of the better places mgmc has

I would go to express care again without hesitation if I had to get medical attention

Very good all around follow through was good too - hoping tomorrow I have results of 2 tests they did .

I loved the efficiency demonstrated at all levels of the operation. Everyone was so thoughtful and helpful. Kai was wonderful, he just called me for follow-up and explained what to do if the area had not improved. Very professional operation!

Yes. They were very observant and patient and very helpful. Thank you very much.

I have gone to the Gardiner express care multiple times and I always feel they do a great job! Everyone from the front desk to the medical personnel.

The doctor was so nice and great with my baby son! Not a long wait either!! I'd rather go to the urgent care instead of my regular doctor at Gardiner family!

Absolutely phenomenal service. I can't expect anything more from the healthcare industry. I even got a follow-up phone call later that evening as well as the next day to make sure that I understood everything correctly and you can't ask for anything more than a healthcare professional to follow up with you the next day just to make sure that everything's okay. So I appreciate everything that you've done. Thank you.

Team all listened carefully and thoroughly as I described symptoms. Explained thoroughly what action they would be taking.

Thank you to all who were part of my care.

I got relief within a few hours

I'm wondering if Maine General has a not at the top of patients' records clearly stating they Alzheimer's. Intake nurses need this information upfront before they start asking patients with Alzheimer's questions they cannot accurately answer.

I found this service, particularly the doctor, very helpful. He answered all my questions and actually helped me calm down my unreasonable fears when he explained things about my health. And I was actually very surprised when he called me a few days later to see how I was doing, and this is kind of a rare thing. I really was like I left feeling much better than when I came in, because a lot of like I had a lot of worries about my enlarged lymph node, and the doctor helped me understand a lot of things about it, so it was great. I am very happy. Thank you very much, and thank you for the care. Bye-bye.

Thank u

Overall good experience, but had issues with prescription being called in to wrong pharmacy...it was fixed though. Appreciated the follow up call

Everyone except dr Cheng was famous. He wasn't a great listener, and would ask another question before I could answer the first. I am a sr. And I politely told him what works best for me but he went in a total different direction.

I was seen rather quickly once I got there. Everyone there seem to care they were worried whether they were causing me pain or not Very pleased with the outcome.

I was very pleased to receive a follow-up call from Kai Cheng a few days after my visit. It was professional, thoughtful and appreciated. All staff were great.

The nurse and Kai were very helpful and the registration person too. Thx! I just hope this pink eye goes away soon.

It was a long wait to see a health care practitioner but staff were professional, efficient and caring. It was good to get a follow-up call to check on me a few days after my visit.

Everybody was very pleasant and happy, which is not always the case in the healthcare facility. And I was very appreciative the doctor followed up with me and took an interest in how I was doing. Thank you.

Everyone is always so nice there, its hard to even imagine having a bad experience.

Kai provided excellent care. Thank you!

Dr. Cheng was extremely professional, explained everything extremely well. He gave me a nice follow-up call this afternoon, which I really appreciated. Also, unfortunately, I did not catch my nurse's name, but she was extremely caring and did everything she could do to make me more comfortable when I was really sick. So, I had a great experience, and thank you guys.

It was fairly quick to be seen so I didn't sit around waiting.

I am very grateful to have Express Care available. I felt like I couldn't breathe which is scary. Everyone was professional, efficient and kind. Thank you very much.

You have a lot of talented people at gardiner fam med

Efficient and productive visit. Building was very clean and pleasant, staff was kind! Thank you!

Very excellent care. I was very, very impressed and very pleased. Thank you.

The attending physician was thorough and knowledgeable. He explained what and why he was following a certain protocol. What he did took care of my immediate pain and what he prescribed has kept my pain under control until l can meet with my new PCP.

My Dr was really interested in helping me and he was thorough. Thanks so much ch.

Quick service and professional yet friendly staff.

Kai Cheng at Express Care Waterville Maine is a great guy and he's good at what he does and thank you for your services.

Kai Cheng was kind, helpful, and knowledgeable. We have had three contacts with him and find him to be a consummate professional. Support staff were friendly, efficient and caring.

Great experience! Stopped at a different urgent care first, glad I went to the Gardiner office. Fast quick help! Definitely would recommend to anyone.

Care giver was stumped and acted as so. Given an Rx and let's see what happens

Excellent care, patient explanation, really customer service oriented, overall very satisfied.

Always have a positive experience there. Staff are very pofessional.

I was very pleased with the comfortable pace with which the provider performed the exam and explained his diagnosis and plan for treatment. He also took the time to explain why my diagnosis is common based on my age. This was very appreciated.

Very efficient, liked the doctor very much and the nurse was very good and I will go back when and if it's necessary!

The doctor was excellent, excellent, excellent. I really, really liked him. Thank you.

I was astounded and pleased to get a follow up call from Kai Cheng, PA.

The staff were very caring and helpful, and I felt like I was being treated with respect and listened to.

Very prompt courteous service

Kai is very personable and I like how he followed up after a couple of days.

Kai Cheng was thorough in his examination, differential diagnosis and treatment. He personally made a follow up call within 48 hrs. Very good experience.

I liked the follow up call on how was I feeling

I had x-rays taken. The young lady that took the xrays was professional but not the least bit friendly.

It was pretty straightforward no real issues

In cases like mine (strep) it would have been nice if there had been some instruction whether or not a person should avoid going to work (infecting others) and provide a note if necessary. Also, if patient repeats what a family member or friend (that works in healthcare) says, please do not discount it. It's clear after my experience, my family member knows more than the person who "treated" me. Not cool.

Thankyou for your time?

I was very impressed with the competence, compassion, and focused listening of the medical staff. Effective care needs all of these qualities and I appreciated that our small clinic in Gardiner had the quality of people to provide it.