Treatments

You want the best possible cancer care available anywhere right here in the Kennebec Valley. That's what you get at MaineGeneral Medical Center and the Harold Alfond Center for Cancer Care. We offer you the highest-quality cancer treatments and procedures with skill and compassion. You have access to an expert team of renowned staff of oncologists and nurses - matched with state-of-the-art technology.

We work with you and your family throughout your treatment and recovery and provide support and answers to your questions about your illness, treatments and follow-up care. Your multidisciplinary team may include medical oncologists, radiation oncologists, surgeons, occupational and physical therapists, navigators, coordinators, nutritionists and social workers.

You are the most important member of your patient care team.

You and your oncologist will determine the best treatment schedule for your illness. Our staff will accommodate your work and family needs whenever possible.

Your visits

You'll find comfort and expertise at the Harold Alfond Center for Cancer Care, which promotes health, well-being and calmness in a soothing environment.

We want you to be as comfortable as possible. At each visit, we'll ask you to rate any discomfort you may be feeling.

After you see the nurse, you will see your physician who will:

Review your test and lab results with you
Discuss your medical history and current symptoms
Perform a physical examination

Your doctor will discuss your treatment options and develop your plan of care. You may find it helpful to have a family member or friend sit in on the discussion.

Please write down your questions ahead of time to make sure you address your concerns during your appointment. Your oncologist will closely follow your treatment and see you regularly to keep you updated on your therapy and progress.

If at any time you have questions or concerns and need more time during the appointment, please call ahead so we can schedule the time you need.

Appointments

For your convenience, we encourage you to pre-register before you arrive. Simply contact our call center at (207) 626-1583 in Augusta or toll-free (800) 343-3400. You may also pre-register online.

If you have more than one visit every two weeks, you will not need to register before each appointment. If your appointments are less frequent than once a month, your provider will tell you when to register.

Once you arrive, please check in with one of our receptionists.

Have concerns between appointments?

If you have an emergency situation after the normal working hours of 8 a.m. to 4:30 p.m., please call our answering service at (207) 621-6100. They will contact your oncologist or the physician on call to help you. If you need immediate care, go directly to the nearest emergency department.

From treatment and follow-up care, to medication or work-related issues, questions often arise long after you've left the office. Don't hesitate to ask questions of your therapist, physicians, office staff or nurses.

We're here to make you as comfortable as possible during this difficult time. You may also call us with questions at (207) 621-9400.

How you are charged for services

You receive two separate bills:

Hospital

The bill covers such things as use of the rooms, machines and technical services. You will be billed periodically throughout your treatment. If you have questions about the hospital part of your bill, please call (877) 255-4680 or (207) 872-4680.

Physician

For radiation treatment, you also will receive a bill periodically from Physician Associates for physician services throughout your treatment.
If you have questions about the physician portion of your bill, please call (800) 287-6034.

For chemotherapy, you will receive a bill from Radiation Oncology Associates for physician services throughout your treatment. If you have questions about the physician portion of your bill, please call (800) 287-6034.

Insurance Information

Insurance co-payments are due at your visit. Your insurance coverage will dictate the amount. We will submit your bill to your insurance. If you have managed care insurance coverage, you'll need a referral and authorization from your primary care practice before starting treatment.

Financial Assistance

If you don't have insurance, our financial counselors can help you apply for available financial assistance. You may qualify for MaineCare (Medicaid) or MaineGeneral's uncompensated care services program.