FollowMyHealth^® Patient Portal

For security and privacy purposes, we must verify your identity.

When you activate MaineGeneral’s FollowMyHealth^® Patient Portal, you’ll set up a FollowMyHealth^® login and password; our portal does not allow outside systems to access your medical records or any other content available to you through FollowMyHealth^®. No information from the portal is ever posted to an external location.

You can create a FollowMyHealth^® account on your own, or you may have an account from a previous health care provider. However, that account will not be linked to MaineGeneral until you receive an email from MaineGeneral with a link and an invitation code that will allow you to link your existing account to your health information at MaineGeneral.

For security purposes, you must provide your email address in person. After that, you’ll receive your email invitation. Just click on the link and log in to your FollowMyHealth^® account. When prompted, enter your invitation code from MaineGeneral. If you accidentally deleted that email, or if the link invitation has expired, call FollowMyHealth^® technical support to receive another invitation.

Click on the “My Health” tab, and choose the “Medication” link. Once there, you'll see your prescription history and can request refills. Medications not prescribed by current MaineGeneral providers cannot be renewed through the portal, even if they appear on your list. The pill bottle icon will be grayed out for prescriptions that are not renewable through the portal. If you have a prescription renewal that can’t be renewed online, call your provider’s office and use the prescription renewal request line.

There are two ways to request appointments using FollowMyHealth^®. The first is by using one of the appointment links—either clicking on the “Request” box under “Appointments” on the right-hand side of your MaineGeneral’s FollowMyHealth^® Patient Portal homepage or using the “Schedule an Appointment” link at the top of the homepage. Alternatively, you can navigate to the “My Providers” section of your FollowMyHealth^® account, and then select the provider you wish to see.

No, not until you’ve had at least one visit with that provider. After your first visit with a provider, his or her name will appear in your FollowMyHealth^® appointment request provider list, and you will be able to use the portal to request appointments with that provider. Please note that some providers may not participate in our patient portal.

Click on the “My Account” link located in the top right-hand corner of each page, and then go to “Preferences,” and select “Notification Preferences.” This can also be used to limit the notifications.

Click on the “My Health” tab to view lab results.

Starting Friday, April 16, the test results you see on the FollowMyHealth® patient portal will be posted there as soon as they come in. Faster turnaround of test results means you could see your results in the portal before your doctor sees them and calls you about them. You can choose to view your test results right away or wait until your doctor’s office contacts you about them. If you see your results and have questions, please contact your doctor first to ease your concerns.

We are making this change to comply with the new Federal Information Blocking Rule which aims to make your health care information more accessible to you electronically, in real time, so you get results quickly and can communicate with your doctor sooner, leading to better patient care in the long run. Again, please contact your doctor before you make any decisions based on the results you see in the portal.

If you have any questions, please reach out to your primary care provider.

You can also use the "My Health" tab to look up past visits, vital signs, prescriptions, and immunization history. If you can’t find what you are looking for in the portal, don’t worry. Your complete medical record is available from our Health Information Services Department or the location you were seen. Please contact your provider’s office for information on how to obtain this information or call (207) 626-1441.

Family members who are 18 or older can sign up for their own FollowMyHealth^® accounts. For children ages 0 – 12, parents may fill out an application for a proxy account. For teens, the information available in the portal may be limited. Please ask your provider’s office for a Portal Proxy Application or come, with ID, to Medical Records, Hathaway Creative Center, 10 Water Street, Waterville, ME 04901. Use the East entrance and take the elevators to the 3rd floor.

Our portal uses a secure, well-established, third-party software system. All information sent to or from MaineGeneral’s FollowMyHealth^® Patient Portal or stored by MaineGeneral’s FollowMyHealth^® Patient Portal is encrypted in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All logins occur over secure connections (HTTPS).

If you have any concerns about the accuracy of your medical information, please contact your medical staff's office. You can do this via secure messaging in the portal or by calling.

Click "Billing" under the My Account menu. When you arrive at the next page, click on "Pay My Bill." When you arrive at the next page, follow the instructions on how to fill in the form and provide financial information. Make sure your account number and invoice number match those on the bill, so that your account is credited properly.