Privacy Policy

MaineGeneral Health is dedicated to protecting our patients' privacy, as outlined in our Notice of Privacy Practices for Protected Health Information.

We safeguard patients' medical records by adhering to the Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.

The federal rules of HIPAA insure that disclosing medical information without patient authorization is limited to what is necessary to treat patients, pay insurance claims or advise patient-authorized family members.

MaineGeneral Health has provided and continues to provide extensive training and education about medical privacy to our medical care staff and all of our employees.

We've also provided patient education.

This is just one of the ways MaineGeneral Health is working to enhance our patients' experiences and the quality of the care they receive at our facilities.

If you have any questions regarding the information provided in the Privacy Notice, please call (207) 626-6980 for more information.

Website Privacy Policy

We respect the privacy of all visitors to MaineGeneral Health web pages. We take your privacy seriously, and we want you to know what information we collect, how it is collected, and how it is used. You may use our website without providing any personal information. MaineGeneral Health’s web pages are not intended for use by minors.

By using our website, you consent to the collection, use and sharing of information as described in this Website Privacy Policy. By providing us with an email address, you agree that we may use your email address to communicate with you about our services and select messages from our partners or affiliates. Although we work hard to protect your personal information, MaineGeneral Health cannot guarantee the security of any information you transmit to us through online applications, and you do so at your own risk.

Anonymized Information Automatically Collected

Collecting general information about activity on our website helps us improve our website and our services. Our website uses tracking technology that automatically collects anonymized information about visitor activity. Anonymized data is data that has individually identifying information removed.

The tracking technology collects information about visitor activity such as content clicked on, title and URL of the internal web pages visited, engagement time and search terms used in our website. In addition, we collect information about the source of visitor traffic such as search engines or other websites, search terms, and ad campaigns used to arrive at our website. However, visitor IP addresses, client IDs and JavaScript client IDs are anonymized before the information is collected so that activity cannot be tied to any specific visitor.

Information Collected When Provided By You to MaineGeneral Health

MaineGeneral Health collects information with which a visitor may be personally identified, such as name, address, and payment information, only when knowingly provided to us by a user, such as:

  • Information provided by users when filling out forms on our websites;
  • Messages users send us through our websites or portals;
  • Responses to surveys users complete through our websites; and
  • Transactions users complete through our websites or third party software, platforms and/or applications accessed from our websites.

If you submit information to MaineGeneral Health, you represent that you have the authority to do so and permit us to use the information in accordance with this Website Privacy Policy.

How Information Collected Is Used

The information we collect is used for:

  • Operating, assessing, and improving our services;
  • To help make our website more useful for visitors;
  • To improve our public education, outreach, and marketing; and
  • Respond to your questions and requests and improve customer service.

We do not use the information collected by our website to present visitors with individualized ads on other websites relating to their activity on our website.

This online Website Privacy Policy applies only to this website. This website contains links to other websites, within and outside of MaineGeneral Health. Please be aware that this Website Privacy Policy does not apply to those websites. We strongly encourage you to read the privacy policy on any other website before providing them with personal information.

If you have any questions about this policy or privacy concerns, please reach out to MaineGeneral Health’s Privacy Officer at 207-626-6980.

For more information about MaineGeneral Health privacy practices please see our Notice of Privacy Practices.

This Website Privacy Policy was last updated on Dec. 20, 2023 and may be further updated and changed from time to time. We encourage you to revisit this page to keep informed of any changes to the policy.